CONDITIONS CONSISTENT WITH OPERATING SCHEDULE
1. The storage premises will be secure at all times.
2. No external signs will indicate that alcoholic liquor is stored there.
3. Delivery vehicles will not store alcoholic liquor except for when making deliveries or transporting stock from wholesalers to the premises or between our depots.
4. Vehicles will be empty when not in use.
5. Delivery vehicles will be locked and alarmed when the driver is temporarily absent from the vehicle.
6. Delivery staff will be at least 25 years of age and will be trained to require proof of age of customers and acceptable verification.
7. Delivery staff will carry with them at all times details of orders which will include: customer’s name, age, address, telephone number and details of the order. These details are to be produced upon request to any Police Officer or any other Authorised Officer who may wish to check.
8. All details of every order are stored on our database indefinitely. This information will be accessible at any time to any relevant authority and includes: name, address, postcode, details of order, age, name, call time, dispatch time, ID record (where applicable) and delivery time.
9. Customers must be present at the property to which the delivery is being made and provide their surname and age and, where appropriate, photographic identification. These details must match those relating to the order.
10. If we suspect alcohol or cigarettes may be passed to minors, or any other illicit activity, the sale will be refused, the customer’s address and telephone details will be logged on our database and all future orders will be automatically refused by our computer system.
11. Sales will also be refused to those under the influence of drugs or those we consider to be over-inebriated.
12. No irresponsible alcohol promotions will be offered, and excessive alcohol consumption will not be encouraged by our service.
13. A refusals register will be maintained, detailing reasons for refused sales.
14. Deliveries will only be made to residential or commercial premises and not to customers in public spaces or in areas where open air consumption of alcohol is restricted by local bylaws.
15. Delivery vehicles will be maintained in a safe condition at all times and will display company livery.
16. Our age verification policy and strict terms and conditions of service are published clearly on our website.
17. We currently have in place a system whereby if we suspect or identify that a customer may have a problem with alcohol, we will refuse service and add their details to our database. This then prevents any future orders being placed from that customer. Similarly, if a family member, friend or neighbour contacts us to request we do not provide our service to a certain person or address, whether the reason is problem drinking or noise nuisance from neighbours, we will uphold that request by adding the details to our database, meaning the customer or address in question will no longer be eligible for deliveries.
18. No sales will be made to the public at the premises. We conduct business via telephone or online sales only, which will be set aside for customers at the premises and distributed to the delivery address.
19. No horn will be sounded by the delivery driver upon arrival at the delivery address and deliveries at anti-social hours will be effected with the minimum of noise. Delivery vehicle engines will be switched off and customers telephoned.
20. Persons or groups in public spaces will be refused service. Gatherings of people at a delivery address will be refused service should we reasonably suspect that the supply of alcohol will lead to public disturbance or excessive noise.
21. No sales will be made to customers attempting to flag down a delivery vehicle.
22. Distribution of orders from the premises will be effected with the minimum of noise, especially during anti-social hours. Delivery vehicle engines will be switched off and doors of both vehicles and premises will be opened and closed with the minimum of noise.
23. Our age verification policy and strict terms and conditions of service are published clearly on our website, including references to noise nuisance and public disturbance and our requirement for customers to adhere to them. The same is made clear to all staff during their training.
24. No sales will be made from the storage premises. No public access will be permitted.
25. We operate a strict “Challenge 25” policy, accepting only Driver’s Licences, Passports or approved Proof of Age cards displaying the PASS hologram. If a customer is under 25 years of age and is unable to provide suitable identification the sale will be refused and the details logged in the refusals register.
26. No sales will be made to the under 18s or to persons apparently seeking to purchase on behalf of under 18s. If we suspect alcohol or cigarettes may be passed to minors or any other illicit activity, the sale will be refused and the customer’s address and telephone details will be logged on our database and all future orders will be refused.
27. All staff will be at least 25 years old and trained in our strict age verification policy. Re-training will be carried out at a maximum of six month intervals, with a training book being maintained and signed.
28. All callers placing an order will be asked for their age and name. If the caller is 25 years of age or younger the operator will ask for suitable identification, i.e. a Passport number or a Driving Licence number. These details will be passed on to delivery drivers who will then confirm the details and check the photographic identification at the delivery destination. Customers must be present at the property to which the delivery is being made and provide their name and age and, where appropriate, the photographic identification. These details must match those relating to the order.
29. Additionally drivers will be instructed to request photographic identification if they suspect a customer to be 25 years of age or younger, irrespective of the customer age details provided by the caller.